Shipping Policy
1. Shipping Coverage
Our store is based in Portugal
We may expand to other European Union countries in the near future.
2. Order Processing
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Once payment is confirmed, your order enters the processing phase, which may take 1 to 5 business days, depending on product availability with our suppliers.
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During sales campaigns, holidays, or high order volume periods, additional delays may occur.
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The customer will receive an email confirmation once the order is processed and again when it has been shipped, including a tracking number whenever available.
3. Shipping Methods and Delivery Times
Products are shipped directly from our suppliers in China to the destination country using international postal services and logistics partners.
3.1. Estimated Delivery Times
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Romania: 10 to 25 business days
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Czech Republic: 10 to 25 business days
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Hungary: 10 to 25 business days
Note: Delivery times may vary depending on the product, time of year, logistics capacity of local postal services, and customs clearance procedures.
3.2. Possible Delays
In some cases—such as customs inspections, international logistics delays, regional conflicts, pandemics, or peak seasonal periods—delivery may extend up to 40 business days.
We continually monitor shipments and provide updates whenever possible.
4. Shipping Costs
We apply a simple and transparent shipping structure:
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Standard International Shipping (from China to destination countries): May be free for selected products or may carry a flat fee depending on the item's weight, dimensions, or category.
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The exact shipping cost will always be displayed at checkout before the order is completed.
Important: Customs fees are rare for low-value shipments, but if applicable, they are the customer’s responsibility according to EU regulations.
5. Order Tracking
Whenever possible, we provide a tracking number, allowing the customer to monitor the package from the country of origin to final delivery.
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Tracking updates may take 3 to 7 business days to appear, due to transit between logistics centers.
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In some cases, tracking may show only key updates, not every movement.
6. Orders Containing Multiple Products
Due to the dropshipping system, products may come from different suppliers. For this reason:
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The customer may receive multiple packages for a single order.
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Each package may have its own tracking number.
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Delivery times may vary between products within the same order.
7. Incorrect or Incomplete Address
The customer is responsible for providing accurate and complete delivery information.
If an order is returned to the supplier due to:
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incorrect address,
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repeated absence of the recipient,
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failure to collect the package from a postal office,
additional shipping fees may apply for reshipment.
8. Lost, Missing, or Failed Deliveries
If the shipping carrier confirms that the order was lost or misplaced, we offer:
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A replacement product, at no additional cost, or
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A full refund of the amount paid.
If tracking indicates the item was delivered but the customer reports it as not received, a logistics investigation must be initiated, which may take between 5 and 20 business days.
9. Customs and Import Regulations
Most shipments to Romania, the Czech Republic, and Hungary pass through customs without additional charges due to EU low-value import regulations. However:
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Any applicable customs fees, VAT, or import charges imposed by the destination country are the customer’s responsibility.
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We cannot influence or accelerate customs processing times.
10. Changes to the Shipping Policy
We reserve the right to update this Shipping Policy at any time to ensure legal compliance and improve customer service. The date of the latest revision will always appear at the top of the document.
11. Contact Information
For any questions regarding shipping, delivery times, or tracking:
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Email: nomadpress1@gmail.com
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Address: Calçada de Palma de Baixo 39 – Lisbon 1600-175, Portugal
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Phone: +351966617659